Top experts reveal strategies and tools for creating data-driven CX that connects with customers in a digital-first world. Watch the video to see what Doug McElhaney, Partner, McKinsey & Company, Dan McCoach, Head of Insurance, Life & Health, Celent, Don Nieland, Sr. Vice President & Corporate Secretary, Better Life Insurance, Alan Dulin, Global Head of Insurance Solution Consulting, Oracle and Mike Allee, President, Universal Conversion Technologies said about turning your data into a strategic CX asset.
- Results of the recent Equisoft and Celent research into uses and benefits of data in creating great CX
- The foundational practices required to leverage data and enhance end-to-end CX
- How to remove barriers to becoming a data driven life insurance organization
- Actual carrier experience with data transformation